Fixomes is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data.

1. Information We Collect
• Name, phone number, address
• Service history and preferences
• Location details for technician dispatch
• Payment information (handled securely by payment gateway; we do not store card details)

2. How We Use Your Information
• To schedule services and send updates
• To improve app functionality
• To process payments securely
• For customer support and service quality monitoring

3. Data Security
Your data is stored securely. Sensitive financial information is NOT stored by Fixomes; it is processed only by the payment gateway.

4. Sharing of Data
We share necessary information only with:
• Assigned technicians
• Payment gateways (for transactions)
• Legal authorities if required by law

We DO NOT sell your personal data.

5. Cookies and Analytics
We may use analytics tools to improve performance and user experience.

6. User Rights
You can request data correction, deletion, and download using our Data Deletion Request page.

Fixomes provides home services, therefore no physical product is shipped. However, for compliance purposes, this Shipping Policy outlines how service delivery works.

1. Service Delivery Timeframe
• All services are delivered on the scheduled date and time selected by the customer.
• Emergency or same-day services are delivered within 60–180 minutes, depending on technician availability.

2. Service Areas
We provide services in:
Chandigarh, Mohali, Panchkula, Zirakpur, Kharar, Derabassi, New Chandigarh, Aerocity, VIP Road, Sunny Enclave, Dhakoli, Peermuchalla.

3. Delivery Confirmation
Once a technician completes the service, the customer receives a completion message inside the app or via WhatsApp/SMS.

4. No Physical Shipping
As Fixomes does not sell physical goods, there is no courier shipping, no tracking IDs, and no logistic handling.

Fixomes provides services, not products. Services once delivered cannot be returned, but customers may request rework or inspection.

1. Return Eligibility (Rework Requests)
You may request a re-visit or rework under these conditions:
• The issue reappears within 48 hours for basic repair services
• Within 7 days for cleaning services
• Within 30 days for pest control or waterproofing services (if included under warranty)

2. Services Not Eligible for Return/Rework
• Issues caused by misuse or external damage after service
• Customer not providing access to the location
• Wrong/problematic diagnosis due to withheld information

3. How to Request a Revisit
Contact us within the specified timeframe:
Email: support@fixomes.com
Phone/WhatsApp: +91 9041335687
Revisits are usually arranged within 24–72 hours

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7. Contact
Email: support@fixomes.com